Complaint Cell
Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.
The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-
• Property Disputes and Housing Societie
• Family Disputes
• Criminal Cases
• Telephone connection/problems
• Electricity connections/problems
• Sui Gas connection/problems
• Water connection
• PIA/Other Airlines cases
• Employments requests/recommendations
• Financial Matters/Disputes
• Bank related matters
• Co-operative Societies/Taj Companys Claims
• Advisory Services/General information
• Any other nature of complaints
The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.
Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.
PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS
1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.
Contact address
Mr. Israr Khan Jamali
Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122
Online complaint
http://www.opf.org.pk/OnlineComplaint.aspx
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dear sir i got one plot from national house buildings and roads development corporation FILE NO 15228. BUT LAST 20 YEARS they refuse to hand over my plot therefore i am in big problem kindly help me
i have not received the compensation yet
Dear Sir
Hope this finds you well,
We would like to bring into your notice, that Overseas Pakistanis Foundation (OPF) society Lahore roads are in very very bad condition, if you visit the site you will see how badly its managed.
We kindly request you to please look into this matter seriously and OPF management work for the people welfare and happiness.
Looking forward to see your positive reply, like always.
Yours faithfully
Waqas
trains chalao izat bachao
pasa halal kamao haram sey jaan bachao
complaint about Touqeer Ahmed S/o Sageer Ahmed H/No A-107 Gulistan Coly Wah Cantt Pakistan.N.I.C is not original.His orignal name is Musheer Ahmed and he has been DEPORTED from DUBIA for some illegal case.Now he has made new documents with name of his brother Tauqeer Ahmed who has passed away at the age of 19 years.He is at present using FAKE N.I.C and he is working in DUBIA and he is sending VISAS to other people
Prime Minister of Pakistan
Aslam-O-Alekum, Sir
Hope that you will be fine and doing well. My name is Qaisar Iqbal and I live and wotk in Kuwait. Basically I belong to Hyderabad Sindh.
I would like to bring into your attention that Kuwait Government has imposed a ban on Pakistan Visas and we are not allowed to apply and take any type of Visa from Kuwait Immigration Dept:. Many of Pakistanis are facing a lot of problems in this regard. Couple of pakistanis brought their families in Kuwait but still the Kuwait Immigration Department didn’t stamped the visas on their passport. Couple of families went back to Pakistan because of this issue. Even the Kuwait Govt: is not issuing visa for newly born in Kuwait.
I am sending this message to you on behalf of all Pakistanis living in kuwait and kind requesting that Please see into this matter and resolve it ASAP possible. We all will be very happy and thankful to you.
Your’s Sincerely
Qaisar Iqbal
I am a Pakistani presently living in Abbotsford Canada. I worked in Tripoli- Libya for 22 years and brought all of my savings to Pakistan. I purchased some property in Al’Rahim Avenue Gulistan-e-Jauhar Block 19 Karachi some property i.e. Shops No.5
& 6 and Offices No.2,3,4& 5 in this Plaza. In 2009 I came to know that all of my property has been illegally possessed by some
unknown peoples. I went there and with some efforts get this back. In this connection pls. refer to your office letter No.PMIC/
OGW/43/IBD/2009 dated 16th July,2010. A FIR No.164/2010 was lodged. Your office advised me that all of my property is
locked and vacant and no land mafia group or any indidual found there.
Now today 12th Dec.2011 I was told that my Shop No.5 has been opened by some peoples and they are trying to start business. I am now here can not do anything except crying and complaining. I am also afraid of the current situation of
Pakistan where there is no law any body can be killed any time for nothing. No law. I shall be highly thankful if you kindly
check with your office and advise them to look into this matter again for which act of kindness I shall be highly thankful and
obliged. Waiting for your kind reply.
@ Sheikh Rashid sahib
Kindly send your complaint directly to Director Welfare, Overseas Pakistanis Foundation. We publish content here for information purpose only and do not have any affiliation with OPF.
I sent complaint no action yet. Where should I go for further information
To submit complaint online, please click below link;
http://www.opf.org.pk/OnlineComplaint.aspx
I AM A HINDU WHO HAS SOME CONNECTIONS WITH LAHORE ,PESHWAR , AND KARACHI PRE PARTITION ERA.
I TRAVELLED LAHORE 5 YEARS BACK IN CONNECTION WITH CARPET SHOW AT LAHORE .
I AM VERY DISAPPOINTED TO SEE THAT NO CARE IS GRANTED TO HINDU TEMPLES NOR DUE PROTECTION IS GIVEN TO HINDUS. YOUR MULLAHS ARE FORCEFULLY CONVERTING HINDU GIRLS TO ISLAM . SHAME TO SUCH
MULLAHS LOOKING FOR JANNAT E FIRDOS. STOP THIS UNHUMAN ACT .
BALBIR SHARAN GOYAL
I AM A 70 YEARS OLD SENEIOR CITIZEN AND I WANT TO TRAVEL TO PAKSTAN FOR A MONTH . THERE ARE FIVE CITIES LAHORE (INCLUDING KASTRAJ TEMPLE) ,KARACHI ,(INCLUDING HIGLAJ TEMPLE ), MULTAN (HANUMAN TEMPLE) , HYDRABAD. ARE OF MY INTEREST . CAN YOU GRANT VISA FOR MY TEAM. AND LET ME KNOW WHAT OTHER RULES ARE TO BE OBEYED. BALBIR SHARAN GOYAL