Online complaint system for overseas Pakistanis

Wafaqi Mohtasib’s great initiative to resolve issues related to expatriates

Wafaqi Mohtasib, Salman Faruqui, has launched a website as part of his institution’s efforts to extend relief to the overseas Pakistanis, remarking that 80-85 per cent complaints overall were disposed of through a conciliatory approach.
Faruqui inaugurated the website, touted to be the world’s first for a country’s overseas population, on the conclusion of a meeting attended by representatives of government departments, dealing with the aggrieved public at large, especially the overseas Pakistanis.
Senior Advisor of the Federal Ombudsman Wafaqi Mohtasib Secretariat Hafiz Ahsaan Ahmad Khokhar presented “100 days performance” report in his capacity as Grievance Commissioner for Overseas Pakistanis Cell of the Secretariat.
The meeting was convened to discuss further improvement of the working of Cell and to enhance its efficiency while the website is meant for lodging online complaints by millions of overseas Pakistanis.
In his opening remarks, Faruqui said that the Federal Ombudsman now lays emphasis on a conciliatory approach and understanding between the complainant and the respondent departments to resolve the general public’s issues, with cases generally disposed of in two months.
“Even the President of Pakistan has voluntarily taken it upon himself to decide appeals (against Mohtasib’s verdicts) within 90 days,” he said.
As regards the problems of overseas Pakistanis, Faruqui pointed out to the PIA representative the widely-reported unhygienic condition of toilets in the planes.
He also pointed out that sometimes it was difficult abroad to get tickets from PIA offices and the potential passengers were often asked to contact some particular travel agencies.
He agreed with Justice (Retd) Raza that Wafaqi Mohtasib should keep a close liaison with the provincial Ombudsmen for removing the complaints of the public, relating to provincial departments. He complimented the efforts of Hafiz Ahsaan Ahmad Khokhar to help provided much-wanted relief to the overseas Pakistanis through His cell and wished him further success and help from himself and his colleagues.
The officials of CAA told the meeting that an Airport at Gwadar would be built soon to facilitate Pak-China trade corridor.
The officials of departments such as NADRA, Passport office, Ministry of Foreign office etc. also informed the Wafaqi Mohtasib about their departments’ efforts to urgently redress the grievances of overseas Pakistanis.


  1. Syed Masroor Hassan Rizvi

    I am overseas Pakistani living in Canada, I have an account with a brokage house (Livetrade online LTO, Karachi Account # LTO-473)
    I wanan close my account and this brokage house giving me very hard time to do it, They blocked my acacount and asked me to submit a CDC form with bank verification which I did twice in last 2 years, after that they didn’t give me any response whenever I contacted them.
    somehow I contacted them again few months ago and asked about update regarding to close my account, they reply me to submit that CDC form again( same form which I already submitted by hand with bank account verification to MR, AZHAR in Livetrade online, Saima tower building in karachi, he lost it twice). I can’t go again to Pakistan just to submit that form and do bank verification third time, I sent them electronical copy of my detail and they said they will make it active but no action no response no reply from livetrade online brokage hose.
    because they know that I wanna close my account and take out my money that;s why giving me hard time over and over.
    I did all my talk and conversation to two person Mr.Azhar & Mr. Shabbir. regarding this issue.

    They are playing game with me and not giving me response, I tried to send them several email, phone calls, talked to them on whats app.
    Please resolve my issue, I wanna close my account and take out my money from that brokage house, Please HELP.
    I will highly appreciate if you take an action and I will get my money bank from this account (Live trade online LTO-473).


    Syed Masroor Hassan Rizvi
    Phone : 001 403 714 2496

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