Wafaqi Mohtasib’s great initiative to resolve issues related to expatriates
Wafaqi Mohtasib, Salman Faruqui, has launched a website as part of his institution’s efforts to extend relief to the overseas Pakistanis, remarking that 80-85 per cent complaints overall were disposed of through a conciliatory approach.
Faruqui inaugurated the website, touted to be the world’s first for a country’s overseas population, on the conclusion of a meeting attended by representatives of government departments, dealing with the aggrieved public at large, especially the overseas Pakistanis.
Senior Advisor of the Federal Ombudsman Wafaqi Mohtasib Secretariat Hafiz Ahsaan Ahmad Khokhar presented “100 days performance” report in his capacity as Grievance Commissioner for Overseas Pakistanis Cell of the Secretariat.
The meeting was convened to discuss further improvement of the working of Cell and to enhance its efficiency while the website is meant for lodging online complaints by millions of overseas Pakistanis.
In his opening remarks, Faruqui said that the Federal Ombudsman now lays emphasis on a conciliatory approach and understanding between the complainant and the respondent departments to resolve the general public’s issues, with cases generally disposed of in two months.
“Even the President of Pakistan has voluntarily taken it upon himself to decide appeals (against Mohtasib’s verdicts) within 90 days,” he said.
As regards the problems of overseas Pakistanis, Faruqui pointed out to the PIA representative the widely-reported unhygienic condition of toilets in the planes.
He also pointed out that sometimes it was difficult abroad to get tickets from PIA offices and the potential passengers were often asked to contact some particular travel agencies.
He agreed with Justice (Retd) Raza that Wafaqi Mohtasib should keep a close liaison with the provincial Ombudsmen for removing the complaints of the public, relating to provincial departments. He complimented the efforts of Hafiz Ahsaan Ahmad Khokhar to help provided much-wanted relief to the overseas Pakistanis through His cell and wished him further success and help from himself and his colleagues.
The officials of CAA told the meeting that an Airport at Gwadar would be built soon to facilitate Pak-China trade corridor.
The officials of departments such as NADRA, Passport office, Ministry of Foreign office etc. also informed the Wafaqi Mohtasib about their departments’ efforts to urgently redress the grievances of overseas Pakistanis.