Apr 182015

Wafaqi Mohtasib’s great initiative to resolve issues related to expatriates

Wafaqi Mohtasib, Salman Faruqui, has launched a website as part of his institution’s efforts to extend relief to the overseas Pakistanis, remarking that 80-85 per cent complaints overall were disposed of through a conciliatory approach.
Faruqui inaugurated the website, touted to be the world’s first for a country’s overseas population, on the conclusion of a meeting attended by representatives of government departments, dealing with the aggrieved public at large, especially the overseas Pakistanis.
Senior Advisor of the Federal Ombudsman Wafaqi Mohtasib Secretariat Hafiz Ahsaan Ahmad Khokhar presented “100 days performance” report in his capacity as Grievance Commissioner for Overseas Pakistanis Cell of the Secretariat.
The meeting was convened to discuss further improvement of the working of Cell and to enhance its efficiency while the website is meant for lodging online complaints by millions of overseas Pakistanis.
In his opening remarks, Faruqui said that the Federal Ombudsman now lays emphasis on a conciliatory approach and understanding between the complainant and the respondent departments to resolve the general public’s issues, with cases generally disposed of in two months.
“Even the President of Pakistan has voluntarily taken it upon himself to decide appeals (against Mohtasib’s verdicts) within 90 days,” he said.
As regards the problems of overseas Pakistanis, Faruqui pointed out to the PIA representative the widely-reported unhygienic condition of toilets in the planes.
He also pointed out that sometimes it was difficult abroad to get tickets from PIA offices and the potential passengers were often asked to contact some particular travel agencies.
He agreed with Justice (Retd) Raza that Wafaqi Mohtasib should keep a close liaison with the provincial Ombudsmen for removing the complaints of the public, relating to provincial departments. He complimented the efforts of Hafiz Ahsaan Ahmad Khokhar to help provided much-wanted relief to the overseas Pakistanis through His cell and wished him further success and help from himself and his colleagues.
The officials of CAA told the meeting that an Airport at Gwadar would be built soon to facilitate Pak-China trade corridor.
The officials of departments such as NADRA, Passport office, Ministry of Foreign office etc. also informed the Wafaqi Mohtasib about their departments’ efforts to urgently redress the grievances of overseas Pakistanis.


 Posted by at 8:17 am

  12 Responses to “Online complaint system for overseas Pakistanis”

  1. AOA,
    I am overseas Pakistani living in Canada, I have an account with a brokage house (Livetrade online LTO, Karachi Account # LTO-473)
    I wanan close my account and this brokage house giving me very hard time to do it, They blocked my acacount and asked me to submit a CDC form with bank verification which I did twice in last 2 years, after that they didn’t give me any response whenever I contacted them.
    somehow I contacted them again few months ago and asked about update regarding to close my account, they reply me to submit that CDC form again( same form which I already submitted by hand with bank account verification to MR, AZHAR in Livetrade online, Saima tower building in karachi, he lost it twice). I can’t go again to Pakistan just to submit that form and do bank verification third time, I sent them electronical copy of my detail and they said they will make it active but no action no response no reply from livetrade online brokage hose.
    because they know that I wanna close my account and take out my money that;s why giving me hard time over and over.
    I did all my talk and conversation to two person Mr.Azhar & Mr. Shabbir. regarding this issue.

    They are playing game with me and not giving me response, I tried to send them several email, phone calls, talked to them on whats app.
    Please resolve my issue, I wanna close my account and take out my money from that brokage house, Please HELP.
    I will highly appreciate if you take an action and I will get my money bank from this account (Live trade online LTO-473).


    Syed Masroor Hassan Rizvi
    Phone : 001 403 714 2496

  2. Please see my complain, see details.
    Need HELP

  3. Dear Sir,
    I am a Deputy Director who was denied Ex_ Pakistan leave on the ground that I am not eligible. I was on deputation, when I contacted the highest departmental authority to know if I could get Ex Pakistan leave. I was asked to join the parent department to be eligible to get it. After joining I was denied leave. I told them that I have arranged all the travel on the assurance and even left the deputation status where I was getting all the benefits. I was humiliated again and again.
    I am ammused that the same department had allowed people to serve in UAE and remained in seniority list for more than 8 years. Still officers who are working abroad and officers on long leave are being send on deputation abroad.
    In my case, perhaps, the rules are applied on the basis of domicile or hatred. Now they are terminating my serve.
    I request you to look at my case.

  4. Dear Asif sahib
    Please send an email to OPF at the following address;

  5. Hi sir this Waqar from kingdom Saudi Arabia
    My family told me Pakistan NADRA blocked my NIC #42101-5687273-3
    Please forward my complaint to relevant department. Because my passport will expire December 2017.
    My what’s up number is given

  6. Hello sir.
    I am living in karachi pakistan.

    My original degree, diploma, transcript english and chinese copies along with notaries has kept by my brother in law for last 5 months,

    I am graduated from China, and i did send him my documents for attestation from thai embassy in china, as he is doing ph.d from xinhua university in beijing, he failed to help me in attestation.

    Now he is not returning back my original educational documents, according to him if he ll return my documents i ll gonna divorce my wife (his sister) and run away.

    I need those documents back, because i cannot apply for better job, or further education with those documents.

    Kindly help me in this issue.

  7. Assalamualaikum sir how are you
    Sir bofore 2 days some body is playing with on my face book messenger to abuse me and my family and he seriousaly attack my feelings and going to afraid me and my famil sir please help me to sortout of these criminal persons id of these persons you can see on my face book messanger which is shown as himeed himeed

  8. I am Alam gul working at Saudi Arab purchased plot on chakri road.I have registery electronic attached with this complaints now the property dealer saying that this is not orignall registery.please help to come out from this problem.the same property dealer who make the registery.

  9. SALAM sir am trying to send a email but there is something wrong with email mailto:complaints@opf.org.pk
    Plz tell me what I can do I was calling no body answer the call

  10. Plz reply as soon as possible and tell me how I can send you the whole details of my complaint 0034632657052 my numer

  11. My complaint no 12873 regarding my plot at chakri road misriute is twice occupied by group of peoples.now the property dealer is demanding 35 lacs more to give me orignal document.while i have the e registery.please help me to recover my money. Person involved is Ishtiaq Ahmed s/o fida gul Rizwan hussain s/o nazar hussain .

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